Insights

Working notes on workflow engineering

Short, practical pieces on where valuable work gets stuck and how to tell what is worth engineering - written by the people who build it.

Is this workflow worth engineering?
Five signs a workflow is economically worth fixing - and the honest cases where the answer is no.
4 min read
Why AI does not get to decide
The division of labour that makes intelligent workflow systems safe to run: AI interprets and recommends, deterministic code decides, humans override.
4 min read