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Privacy policy

Your data,handled honestly

This policy explains what personal data this website collects, why we collect it, and the rights you have over it.

Applies to raqiaflow.com and enquiries made through it. RaqiaFlow is a trading name of Stealth Translations Ltd, the data controller for this site.

What we collect and why

This is a company website, not a product — the data footprint is deliberately small.

Enquiry details

When you contact us — by email, the contact form or the workflow form — we collect your name, work email, company and whatever you tell us about your workflow, plus your role, phone or company website if you choose to share them. Submissions are stored in our own database (self-hosted PostgreSQL on our infrastructure) and delivered to our team as email through our transactional email provider. Your workflow description may also be processed by an AI model (currently OpenAI) to produce an initial interpretation shown back to you — the model receives the description and optional context you select, not your contact details. We use it to respond and, if things progress, to scope and deliver work. If you book a meeting, scheduling is handled by Calendly — your name, email and chosen time are processed by Calendly to create the booking and its confirmation.

Technical data

Our hosting provider processes standard technical logs (IP address, browser, pages requested) to serve and secure the site. We don’t build profiles from it.

Campaign links

Some outreach emails link to this site with an opaque code in the URL (a random string with nothing readable in it). If you arrive via one, we resolve it server-side to the campaign it belongs to — which may tell us which organisation or outreach effort your visit relates to — and use it to show you more relevant content and to connect any enquiry you make to the right person on our team. The code identifies the campaign, not you personally: it contains no name or email, and a forwarded link works identically for whoever opens it. The campaign context record for a visit expires after about four hours.

One functional cookie, no tracking

Arriving via a campaign link sets a single functional session cookie (rctx) that holds a random session identifier — HttpOnly, expires after about four hours, never shared with third parties. It carries no personal data and does not persist between visits. Staff signing into our internal console get a separate sign-in cookie after Google authentication — it applies only to the internal area, not the public site. Beyond that: no advertising or tracking cookies, no third-party analytics, no fingerprinting — so no cookie banner, because there’s nothing to consent to.

Who processes it

Vercel (hosting, US), our own PostgreSQL database (enquiry storage), OpenAI (AI interpretation of your workflow description only — not your contact details), Resend (delivering enquiry emails), and Calendly (scheduling, which writes to our Google Workspace calendars). Each gets only the data its role needs.

What we never do

We don’t sell personal data, share it with marketers, or use your enquiry for anything other than the conversation you started.

Your rights

Under UK and EU GDPR you have rights over your personal data. Exercising any of them is one email away.

Access

Ask for a copy of the personal data we hold about you.

Rectification

Ask us to correct inaccurate or incomplete data.

Erasure

Ask us to delete your personal data where there’s no ongoing reason to keep it.

Portability

Ask for your data in a usable, machine-readable format.

Restriction

Ask us to limit how we use your data in certain circumstances.

Objection

Object to processing based on our legitimate interests.

How to exercise them

1

Email us

Contact hello@raqiaflow.com and tell us what you need

2

We verify

We may ask you to confirm your identity before acting

3

We respond

Within one month, as required by GDPR

How we handle it

Plain statements about how enquiry data on this site is handled — nothing claimed beyond what’s true.

Encrypted in transit

This site is served over HTTPS; anything you send us travels encrypted.

Limited access

Enquiry details are only visible to the people who need them to respond to you.

Managed hosting

The site runs on managed cloud infrastructure with standard security and availability practices.

Lawful basis

We process enquiry data under legitimate interest — responding to a conversation you started — and contract where discussions progress to engagement.

How long we keep it

We keep personal data only as long as there’s a reason to — a live conversation, an engagement, or a legal obligation.

Enquiries that don’t proceed

Kept briefly

If a conversation doesn’t lead anywhere, we don’t keep your details indefinitely. Enquiry correspondence is reviewed periodically and deleted when there’s no reason to retain it.

Client and engagement records

As required by law

If we work together, contractual and financial records are retained for the periods required by applicable law and our obligations to you.

Deletion on request

On request

You can ask us to delete your personal data at any time. Where we have no legal or contractual reason to keep it, we will.

Questions about your data

The same inbox as everything else — no separate portal or ticketing system required.

Privacy questions

hello@raqiaflow.com

For anything in this policy, or to exercise your data rights — email us and we’ll respond.

Complaints

Your supervisory authority

If you’re unhappy with how we handle your data, you can complain to your data protection authority — in the UK, the Information Commissioner’s Office (ICO).

Changes to this policy

This page always shows the current version

If our practices change, we update this page. Material changes will be clearly reflected here.